Susan Fajana Thomas, a co-ordinator with Islington Community Safety Board

Published: 13 July, 2012
by PETER GRUNER

A FINSBURY-BASED community worker thanked the Tribune this week for helping her get back £700 owed by a high street bank.

Not only did Susan Fajana Thomas, co-ordinator with Islington Community Safety Board, get her money back but she received £50 compensation.

The trouble began when the mother-of-two asked for cash to be transferred from her NatWest current account to Barclays to pay urgent bills. But she discovered that, although the money had left her NatWest account, it never arrived at Barclays. Thousands of NatWest customers have suffered problems because of a computer glitch.

Ms Fajana Thomas said at first the bank refused to give back her money while an investigation was launched. She added: “I was extremely angry. But the Tribune took up the issue on Wednesday and on Thursday morning NatWest rang to say I would get my money plus compensation. I’m very pleased.”

A NatWest spokesman said: “We would like to apologise to our customer for the inconvenience this matter has caused her.”